Understand sources of dissatisfaction

This is a series of posts from the main topic STATIK (Systems Thinking Approach to Introduce Kanban) wich it’s an exploratory and collaborative approach to implement Kanban. It helps to understand the current demand and dynamics, to design and implement a Kanban work model that allows increasing the efficiency and quality of the service through the culture and techniques of continuous improvement.

Statik Steps

As an iterative approach, STATIK suggests you go through the following steps.

For each identified service:

Understanding the source of dissatisfaction

Before identifying the source of dissatisfaction, I recommend identifying and mapping by influence/interest your stakeholders.


Identify who your stakeholders are (names, roles, groups) on post-its.

Examples of stakeholders.


Next, work out their power, influence, and interest, so that you know who you should focus on.

Power/Interest matrix
Power/Interest matrix
Power/Interest matrix.


First, allow each one to fulfill and expose their dissatisfaction with the current system. Then, grouping and prioritizing the dissatisfaction in a group.

Internal and external dissatisfaction
Internal and external dissatisfaction
It’s often useful to split sources of dissatisfaction into two categories: Internal and External.
Source of dissatisfaction activity
Source of dissatisfaction activity
Source of dissatisfaction activity outcomes.

Next STATIK's steps are Analyze the source and nature of demand and current delivery capacity. Or review the previous step Understand what makes the business fit for purpose.

{ᴀɢɪʟᴇ ᴄᴏᴀᴄʜ · CSM® · KPM® & ᴀɢɪʟᴇ-ʟᴇᴀɴ ᴇɴᴛʜᴜsɪᴀsᴛ} #agile #lean #scrum #kanban #management30 #sociocracy #facilitation #coaching #leanchange #transformation