Understand sources of dissatisfaction

This is a series of posts from the main topic STATIK (Systems Thinking Approach to Introduce Kanban) wich it’s an exploratory and collaborative approach to implement Kanban. It helps to understand the current demand and dynamics, to design and implement a Kanban work model that allows increasing the efficiency and quality of the service through the culture and techniques of continuous improvement.

Statik Steps

As an iterative approach, STATIK suggests you go through the following steps.

  1. Understand sources of dissatisfaction
  2. Analyze the source and nature of demand
  3. Analyze current delivery capability
  4. Model the service delivery workflow
  5. Identify and define classes of service
  6. Design the Kanban system
  7. Socialize design & negotiate implementation

Understanding the source of dissatisfaction

Before identifying the source of dissatisfaction, I recommend identifying and mapping by influence/interest your stakeholders.

Stakeholders
Stakeholders
Examples of stakeholders.
Power/Interest matrix
Power/Interest matrix
Power/Interest matrix.
Internal and external dissatisfaction
Internal and external dissatisfaction
It’s often useful to split sources of dissatisfaction into two categories: Internal and External.
Source of dissatisfaction activity
Source of dissatisfaction activity
Source of dissatisfaction activity outcomes.

{ᴀɢɪʟᴇ ᴄᴏᴀᴄʜ · CSM® · KPM® & ᴀɢɪʟᴇ-ʟᴇᴀɴ ᴇɴᴛʜᴜsɪᴀsᴛ} #agile #lean #scrum #kanban #management30 #sociocracy #facilitation #coaching #leanchange #transformation